Returns & Exchanges

We want you and your little one to be stoked with your purchase, which is why we offer a 30-day return window for all unused products in their original packaging. If your setup isn't quite right for your mountain bike, our team is here to help with a smooth exchange or refund process.

Return Process

• 1.
  Check Compatibility

  Before initiating a return, please review our online fitting guide to ensure the product is being installed correctly for your specific bike frame.

• 2.
  Request a Return

  Contact our UK customer support team with your order number and reason for return to receive your unique Return Authorization number.

• 3.
  Pack Your Gear

  Securely package the items in their original box, ensuring all components and manuals are included to qualify for a full refund.

• 4.
  Ship and Track

  Send the package back to our UK warehouse using a tracked service; once inspected, your refund will be processed within 5-7 business days.